Terms of Service

1. Overview of the Services

Vaiter provides a cloud-based hospitality operating platform designed for restaurants, bars, hospitality groups, and related businesses. The Services may include:

QR code ordering systems
Digital menus
Kitchen display systems (KDS)
Bar orchestration workflows
Table and seating management
Point-of-sale integrations
Restaurant management dashboards
User and staff management
Order routing and fulfillment workflows
Analytics and reporting tools
Payment-related integrations
AI-assisted operational features
Demo and sandbox environments

The specific features available to a customer may vary depending on subscription plan, onboarding status, integrations, and service availability.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use the Services.

By using the Services, you represent and warrant that:

You have authority to enter into these Terms;
The information you provide is accurate and current;
Your use of the Services complies with applicable laws and regulations.

3. Accounts and Access

3.1 Account Registration

Access to certain portions of the Services may require registration of an account.

You agree to:

Maintain accurate account information;
Keep login credentials secure;
Restrict unauthorized access to your account;
Notify Vaiter promptly of any unauthorized use or security incident.

You are responsible for all activity occurring under your account.

3.2 User Roles and Permissions

The Services may include role-based access controls for administrators, managers, kitchen staff, bar staff, cashiers, waitstaff, and other personnel.

Customers are responsible for:

Managing user permissions;
Reviewing user access periodically;
Removing access for former personnel;
Maintaining proper internal security practices.

4. Subscription Plans and Billing

4.1 Subscription Services

Certain features of the Services require a paid subscription.

Subscription terms, pricing, feature availability, onboarding scope, and support levels may vary by plan.

4.2 Payments

You authorize Vaiter and its third-party payment processors to charge all applicable fees associated with your subscription.

Fees may include:

Subscription fees
Transaction fees
Setup or onboarding fees
Integration fees
Add-on service fees

Unless otherwise stated:

Fees are non-refundable;
Subscriptions renew automatically;
Taxes are the customer’s responsibility.

4.3 Late Payments

Vaiter reserves the right to suspend or terminate Services for overdue accounts.

5. Acceptable Use

You agree not to:

Reverse engineer or attempt to extract source code;
Copy, reproduce, resell, sublicense, or exploit the Services;
Use the Services for unlawful purposes;
Interfere with system security or platform integrity;
Upload malicious code or harmful content;
Circumvent access controls or licensing restrictions;
Use automated scraping tools without authorization;
Attempt unauthorized access to other customer environments;
Misrepresent affiliation with Vaiter.

Vaiter may suspend or terminate accounts violating these Terms.

6. Intellectual Property

6.1 Ownership of the Services

The Services, including all software, source code, workflows, orchestration logic, designs, graphics, trademarks, databases, interfaces, documentation, and related materials are owned by Vertexa LLC and protected by intellectual property laws.

VAITER and related logos are trademarks of Vertexa LLC.

Except for limited access rights expressly granted under these Terms, no ownership rights are transferred to customers.

6.2 Customer Content

Customers retain ownership of restaurant-specific content they upload to the Services, including:

Menus
Product information
Restaurant branding
Images
Operational content

Customers grant Vaiter a limited license to host, process, display, and transmit such content solely for operation of the Services.

6.3 Feedback

Any feedback, suggestions, recommendations, or ideas provided to Vaiter may be used by the Company without restriction or compensation.

7. Demo and Sandbox Environments

Vaiter may provide demonstration, preview, or sandbox environments.

These environments:

May contain simulated or temporary data;
May be modified or reset without notice;
Are provided for evaluation purposes only;
May not reflect final production functionality.

Vaiter makes no guarantees regarding uptime, persistence, or availability of demo environments.

8. Third-Party Services and Integrations

The Services may integrate with third-party providers including payment processors, POS systems, analytics services, cloud infrastructure providers, communication services, and APIs.

Vaiter is not responsible for:

Third-party outages;
Third-party policies;
External integrations beyond Vaiter’s control;
Errors originating from external systems.

Use of third-party services may also be subject to separate terms and policies.

9. Data and Security

Vaiter implements commercially reasonable technical and organizational measures to help protect customer information.

However, no system can guarantee absolute security.

Customers are responsible for:

Maintaining secure credentials;
Controlling internal access;
Protecting endpoint devices;
Maintaining their own backups when appropriate.

10. Service Availability

While Vaiter aims to maintain reliable platform availability, the Services are provided on an “as available” and “as is” basis.

Vaiter does not guarantee:

Uninterrupted service;
Error-free operation;
Continuous availability;
Compatibility with all devices or integrations.

The Services may experience interruptions due to:

Maintenance;
Upgrades;
Third-party outages;
Internet disruptions;
Force majeure events.

11. AI-Assisted Features

Certain features may incorporate artificial intelligence, automation, predictive workflows, or machine-assisted recommendations.

Customers acknowledge that:

AI-generated outputs may not always be accurate;
Human review may be required;
Operational decisions remain the customer’s responsibility.

Vaiter disclaims liability arising from reliance solely on AI-generated recommendations or automated outputs.

12. Confidentiality

Each party agrees to protect confidential information disclosed by the other party using reasonable care.

Confidential information includes non-public:

Technical information;
Business plans;
Software architecture;
Operational workflows;
Customer information;
Pricing structures.

Confidentiality obligations do not apply to information that:

Is publicly available;
Was independently developed;
Is lawfully obtained from third parties;
Must be disclosed by law.

13. Termination

13.1 Termination by Customer

Customers may terminate subscriptions according to their subscription terms.

13.2 Termination by Vaiter

Vaiter may suspend or terminate access for:

Violation of these Terms;
Non-payment;
Fraudulent activity;
Security risks;
Abuse of the Services.

13.3 Effect of Termination

Upon termination:

Access rights cease;
Certain data may be deleted according to retention policies;
Outstanding fees remain due.

Sections intended to survive termination will remain in effect.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the services are provided “as is” and “as available.”

Vaiter disclaims all warranties, express or implied, including:

Merchantability;
Fitness for a particular purpose;
Non-infringement;
Accuracy;
Reliability;
Availability.

15. Limitation of Liability

To the maximum extent permitted by law, vaiter shall not be liable for:

Indirect damages;
Incidental damages;
Consequential damages;
Loss of profits;
Loss of data;
Business interruption;
Loss of goodwill.

In no event shall vaiter’s total liability exceed the amounts paid by the customer to vaiter during the twelve (12) months preceding the claim.

Vaiter does not warrant that the Services will be free from bugs, coding errors, defects, interruptions, integration failures, data inconsistencies, or other technical issues.

Customers acknowledge that software systems may contain coding errors, defects, or interoperability limitations.

16. Indemnification

You agree to indemnify and hold harmless Vertexa LLC and its affiliates, officers, employees, contractors, and agents from claims arising out of:

Your use of the Services;
Violation of these Terms;
Violation of law;
Customer content;
Misconduct by your personnel.

17. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict of law principles.

The parties agree to first attempt to resolve disputes through good-faith negotiation and binding arbitration before initiating court proceedings, except for claims involving intellectual property rights, injunctive relief, or collection actions.

Any disputes shall be resolved in courts located in Puerto Rico.

18. Changes to the Terms

Vaiter may update these Terms from time to time.

Updated Terms become effective upon posting.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

19. Contact Information

Vertexa LLC

Vaiter Platform

Puerto Rico, United States

Email: hello@vaiterapp.com

Website: https://vaiterapp.com

20. Entire Agreement

These Terms constitute the entire agreement between the parties regarding the Services and supersede prior agreements or understandings relating to the subject matter herein.

Vaiter Terms of Service