Privacy Policy

1. Who We Are

Vaiter is a cloud-based hospitality operating platform developed and operated by Vertexa LLC.

Our Services may include:

QR ordering systems
Digital menus
Restaurant dashboards
Kitchen display systems (KDS)
Table service coordination
Restaurant management tools
Analytics and reporting tools
AI-assisted operational features
Payment-related integrations
Demo and onboarding environments

2. Information We Collect

We may collect the following categories of information.

2.1 Account Information

When users create accounts or interact with the Services, we may collect:

Name
Email address
Phone number
Job title
Restaurant or business name
Billing information
Login credentials

2.2 Restaurant and Operational Data

Customers may upload or manage operational content including:

Menus
Product descriptions
Pricing information
Restaurant branding
Table configurations
Order workflows
Staff roles and permissions
Operational settings

2.3 Order and Transaction Information

Depending on the Services used, we may process information related to:

Customer orders
Table identifiers
Transaction records
Order timestamps
Fulfillment status
Payment-related metadata

Vaiter does not store full payment card information unless explicitly stated.

Payments may be processed by third-party providers.

2.4 Device and Usage Information

We may automatically collect technical information including:

IP address
Browser type
Device type
Operating system
Session information
Pages visited
Features accessed
Referring URLs
Log data
Error reports
Performance metrics

2.5 Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Maintain sessions
Improve platform functionality
Analyze usage trends
Remember user preferences
Improve performance and security

Users may adjust browser settings to manage cookies.

2.6 AI and Automation Features

Certain Services may use artificial intelligence, automation, or machine-assisted workflows.

Interactions with these features may generate:

Usage logs
Operational recommendations
Workflow optimization data
Analytics outputs

3. How We Use Information

We may use collected information to:

Provide and operate the Services
Authenticate users
Manage accounts and subscriptions
Process orders and workflows
Support restaurant operations
Provide customer support
Improve functionality and user experience
Analyze platform performance
Develop new features
Detect fraud or misuse
Maintain security
Comply with legal obligations
Communicate with customers

We do not sell personal information.

We may share information under the following circumstances.

4.1 Service Providers

We may share information with trusted service providers assisting with:

Cloud hosting
Payment processing
Analytics
Customer support
Communications
Infrastructure monitoring
Authentication services

These providers are authorized to use information only as necessary to provide services to Vaiter.

4.2 Restaurant Customers

Information submitted through restaurant ordering flows may be shared with the applicable restaurant or hospitality business operating the Vaiter platform.

4.3 Legal Requirements

We may disclose information if required by:

Law
Court order
Government request
Legal process
Protection of rights or security

4.4 Business Transfers

Customer information and operational data may be transferred, disclosed, or assigned in connection with a merger, acquisition, financing transaction, corporate reorganization, sale of assets, or change of ownership involving Vaiter or Vertexa LLC.
Users acknowledge that such transfers may occur as part of the continued operation or transition of the Services.
Vaiter will use commercially reasonable efforts to ensure that any successor entity continues to protect customer information in a manner consistent with this Privacy Policy or applicable law.

5. Data Retention

We retain information for as long as reasonably necessary to:

Operate the Services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Maintain security and audit records

Retention periods may vary depending on the type of data and applicable obligations.

6. Security Measures

Vaiter implements commercially reasonable technical and organizational measures designed to protect information.

Security measures may include:

Access controls
Authentication mechanisms
Encrypted communications
Infrastructure monitoring
Role-based permissions
Secure cloud hosting
Backup and recovery practices

However, no method of transmission or storage is completely secure.

7. International Access

The Services are operated from Puerto Rico, United States.

By using the Services, users understand that information may be processed and stored in jurisdictions where privacy laws may differ from those of their own jurisdiction.

8. Children’s Privacy

The Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Customer Responsibilities

Restaurant customers and business users are responsible for:

Managing their own staff access;
Configuring permissions appropriately;
Maintaining secure credentials;
Ensuring compliance with local laws applicable to their operations;
Obtaining any necessary customer consents.

10. Third-Party Services

The Services may contain integrations or links to third-party services.

Third-party services may have separate privacy practices and policies.

Vaiter is not responsible for the privacy or security practices of third parties.

11. Analytics and Monitoring

Vaiter may use analytics and monitoring tools to:

Measure platform performance
Improve reliability
Diagnose technical issues
Understand feature usage
Optimize workflows

Analytics may include aggregated or anonymized data.

12. AI-Assisted Features

Certain platform features may incorporate artificial intelligence or automation.

Operational recommendations or automated outputs generated by AI-assisted systems may not always be accurate or complete.

Customers remain responsible for operational decisions and human review where appropriate.

13. Your Rights and Choices

Depending on applicable laws, users may have rights regarding their personal information, including:

Access requests
Correction requests
Deletion requests
Objection to processing
Withdrawal of consent

Requests may be submitted using the contact information below.

Vaiter may require verification before responding to requests.

14. Communications

We may send communications related to:

Accounts
Security
Service updates
Billing
Operational notifications
Product updates

Users may opt out of non-essential marketing communications.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions become effective upon posting.

Continued use of the Services after updates constitutes acceptance of the revised policy.

16. Contact Information

Vertexa LLC

Vaiter Platform

Puerto Rico, United States

Email: hello@vaiterapp.com

Website: https://vaiterapp.com

17. California and Additional Privacy Rights

Depending on applicable law, certain users may have additional rights regarding access, deletion, portability, or limitation of personal information processing.

Vaiter does not sell personal information.

18. Governing Law

This Privacy Policy shall be governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law.

Vaiter Privacy Policy